Fun-Audio is a Travelmade product.
TRAVELMADE Sagl (hereinafter “we”, “our”, “TRAVELMADE”), with registered office in Via Rinaldo Simen 16, 6900 Lugano, IDI CHE-310.059.640, is committed to protecting the privacy of its customers. This policy describes how we collect, use, share and protect personal data, in accordance with the Federal Law on Data Protection (LPD) and the General Data Protection Regulation (GDPR) of the European Union.
- DATA CONTROLLER
The data controller is TRAVELMADE Sagl, IDI CHE-310.059.640, with registered office in Via Rinaldo Simen 16, 6900 Lugano. For any questions about privacy, you can contact us by email at web@travelmade.ch.
- PERSONAL DATA COLLECTED
TRAVELMADE collects and processes the following personal data: – Contact information: name, email, telephone number; – Travel data: destinations, departure and return dates, travel preferences; – Identity documents: copy of passport or identity card, if required for booking or for legal reasons;
- PURPOSE OF THE PROCESSING
TRAVELMADE collects and uses personal data for the following purposes: – Management of bookings (processing and confirmation of travel requests, issuing tickets, communications with the customer);
– Customer service (support before, during and after the trip);
– Marketing and promotions (sending special offers, newsletters, promotional communications, subject to customer consent); – Administrative purposes (accounting management, invoicing, tax obligations);
– Compliance with legal and regulatory obligations (data retention as required by law).
- LEGAL BASIS FOR PROCESSING
The processing of personal data is carried out in accordance with the following legal bases:
– Performance of a contract: the processing is necessary to provide the travel services requested by the customer; – Consent: for the sending of marketing communications, the customer must provide explicit consent and can withdraw it at any time;
– Legitimate interest: we use the data to improve our services, prevent fraud and ensure the security of transactions;
– Legal obligations: we retain and share data when required by tax, accounting or security regulations.
- SHARING OF PERSONAL DATA
Personal data may be shared with: – Travel partners (hotels, transport companies, tour guides);
– Booking platforms (to facilitate the purchase and management of services);
– Payment providers (to process payments and refunds);
– Insurance companies, if the customer takes out a travel policy;
– Competent authorities, when required by law.
- DATA STORAGE
Personal data will be stored for the time necessary to fulfill the purposes indicated above and in accordance with the retention periods established by current legislation.
- RIGHTS OF THE INTERESTED PARTY
Customers have the right to:
– File a complaint with the Federal Data Protection and Transparency Authority (IFPDT) if they believe that the processing of their personal data violates current legislation; – Access their data and request information on their use;
– Request the rectification or deletion of personal data; – Object to the processing of data for marketing purposes;
– Request the limitation of processing or data portability. To exercise these rights, you can contact us at web@fun-audio.it or web@travelmade.ch
- DATA SECURITY
We adopt adequate security measures to protect personal data from unauthorized access, alteration, disclosure or destruction.
- COOKIES AND TRACKING TOOLS
We use cookies and tracking tools to improve navigation on our site and for analysis and marketing purposes. More details are available in our Cookie Policy.
- CONTACTS
For any request regarding privacy and data processing, you can contact us at:
– Email: web@fun-audio.it
– Travelmade has its registered office in Via Rinaldo Simen 16, 6900 Lugano.
